Last Updated: March 3rd, 2022
Outer sofa orders take approximately 8-10 days for delivery after purchase, but the delivery timeframe for your individual order may differ depending on your date of purchase. Please refer to your shipping confirmation email for your tracking link associated with your specific order.
Live in a condo, apartment, high rise, metro area or another unique delivery space? Please see the Unique Deliveries section below.
We're offering FREE contactless, curbside delivery for sofas and rugs to ensure your safety.
Minor self-assembly for sofas is required with our Wicker Collection (attaching the legs), as well as package disposal.
For soft goods and accessory delivery information, please see the Accessory Deliveries section below.
Due to the unique size of our sofa, Outer ships in two steps: from our warehouse to a local delivery hub near you, and from the hub to your home. Here’s what to expect during the delivery process.
Before Your Delivery
Once your Outer sofa leaves our warehouse, you will receive a shipping notification email and SMS notification with your tracking number (if available). One of our delivery partners will reach out to you to schedule delivery from the local hub to your home within 3-7 days of receiving your shipping notification email.
To update your delivery address or contact information, please contact firstname.lastname@example.org.
To reschedule an existing delivery appointment, please contact the local delivery hub team via the customer support contact number they provided you.
On Your Delivery Day
Your carrier will do the best they can to contact you before you arrive, but it’s not always possible.
When the delivery team arrives for our curbside program, they will:
After Your Delivery
You are responsible for the following steps after your Outer sofa is delivered:
If you need assistance at any point during your unboxing experience, please contact email@example.com.
If you live in an apartment, condo building, high rise, metro area or have a unique delivery space that requires specific attention or a Certificate of Insurance (COI), for assistance please contact firstname.lastname@example.org.
Soft goods and accessories orders from Outer will ship separately from your Outer sofa by small parcel carrier (UPS). You receive a tracking number when your accessories ship via email.
Due to COVID-19, in order to follow the recommended social distancing guidelines and protect the safety of our customers and delivery team members, we have paused White Glove delivery service until further notice.
We are working hard to actively reinstate our White Glove program.
If you have questions on your order specific to a unique delivery need in the interim, please contact email@example.com.
Please note, we are only able to accept sofa and soft goods returns on undamaged, unmodified products. Upon the return, your merchandise will be inspected and the appropriate refunds will be issued. Exchanges are treated the same as returns. Our team takes great pride in working with our customers to ensure a quick and efficient resolution to any return request. To initiate a return, just email us at firstname.lastname@example.org.
If any damages or manufacturing defects are reported within 14 days of delivery, we will make it right.
Please contact us at email@example.com with photos and a description of the problem and we’ll work to get it resolved as quickly as possible. If we are unable to repair the sofa or chair, we will arrange a refund or exchange.
We’ve been very thoughtful in every detail of the design and construction of our products to ensure that you’re totally satisfied with your purchase. But if you aren’t completely happy, we’ll take it back -- even if you’ve used it. We back our sofas with an industry-leading return policy to ensure our customers can purchase with peace of mind.
Within 14 days of delivery, we offer free return shipping and 100% money back or 100% merchandise credit. Please note, we are only able to process refunds to the original source of payment.
Soft Goods-Accessories trial
If you’ve purchased one of our other products and decide to return it within 14 days of delivery -- we have you covered. You will receive a full refund, including any original shipping costs you may have incurred. Return shipping is free as well.